Pride Canterbury's Privacy Policy

This document was last updated on 05 May 2024.

Pride Canterbury is committed to protecting your personal information and to being transparent about what we do with the information that we hold about you. The purpose of this policy is to give you a clear explanation about how we use the information that we collect from you directly, and from third parties.

We use your information in accordance with applicable laws concerning the protection of personal information. This policy explains what information we may collect about you, how we may use that information, in what situations we may disclose your details to third parties, our use of cookies to improve your experience of visiting our websites, and information about how we keep your personal information secure, how long we retain it for and your rights to be able to access it.

If you have any queries, please contact us by emailing contact@pridecanterbury.com.

Information Collection

We collect information when you purchase a ticket through our third party ticketing, we will store the personal information that you give us including your name, email address, and occasionally mobile number. Please note that Upgrades are managed by Glitterbomb (click to see their privacy policy).

We collect information about how you interact with us when you visit our website (including how you interact with our pages and content, web browser, cookies, and IP address) or read our emails (including which emails you have opened and which links that you have clicked on). This allows us to make our communications relevant to you and to understand how we can make them more effective. Please note that we use a combination of Squarespace (click to see their privacy policy) and Google Analytics (click to see their information or privacy policy) for these.

We use cookies from Squarespace and Google Analytics to provide you with a better experience (click to learn more). Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example to keep track of your online shopping basket) as well as to provide website operators with information on how the site is being used.

Sensitive Personal Data

Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information. In the case that you contact us disclosing any of this information, we do not keep a record of this alongside any information we may have collected about you.

Information Processing

When you make a purchase from us you are entering into a contract with us. In order to perform this contract we need to process and store your data. We may occasionally need to contact you by email, SMS or telephone about your purchase with us, such as in the case of a cancelled event, or should there be problems with your payment.

When purchasing a ticket from us we may from time to time use your e-mail address and mobile number to notify you of similar events and services we offer which we think may be of interest to you. You will have the option to opt-out of any messages we send you at anytime.

For any situation where contract purposes or legitimate organisational interest are not appropriate as a lawful basis for the processing of your data, we will instead ask for your consent before using your personal information in that specific situation.

In certain situations we may collect and process your personal information for purposes under the lawful basis of legitimate organisational interest. However, we only do this if there is no overriding prejudice to you caused by us through using your personal information in this way. In these cases we will always keep your fundamental rights and freedoms at the forefront or what we do.

We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this, we use data that we have stored about you, as well as any preferences you may have told us about.

We use legitimate organisational interest as the legal basis for sending you marketing communications by SMS and email. Communications that we send to you may include relevant information about future events.

In the case of SMS communications, we will contact you about upcoming events/products directly related to the brands and locations you have expressed interest in or we think may be an interest. At the end of every communication, we will provide you with an option to unsubscribe. You can withdraw your consent to receive SMS at any time by using the contact details provided at the end of this policy. However, we may still contact you by SMS for matters relating to your purchases (such as in the event of a cancelled performance or a problem with your payment).

In the case of email communications, we will contact you about upcoming events/products directly related to the brands and locations you have expressed interest in or we think may be an interest. At the end of every communication, we will provide you with an option to unsubscribe. You can withdraw your consent to receive email at any time by using the contact details provided at the end of this policy. However, we may still contact you by email for matters relating to your purchases (such as in the event of a cancelled performance or a problem with your payment).

Information Security

We will put in place appropriate safeguards (both in terms of our procedures and the technology that we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

Length of Information Storage

We don’t set a particular time limit on storing contact form information in-case we need it for future reference. If you want your information to be removed, please contact us. We will remove it anytime there are concerns about your privacy.

Your Rights

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected or removed. Please contact us using the contact details on this form if you would like to exercise this right.

Contact Details + Further Information

Please get in touch with us via the contact details below if you have any questions about any aspect of this privacy policy and, in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@pridecanterbury.com or by mail using the details provided below:

Pride Canterbury, 19 St Peter’s Street, Canterbury, Kent, CT1 2BQ